The Web is evolving as an open platform with rich user interface capabilities
of desktop clients. This has triggered user-driven management of service
consumer ecosystems, expanding the reach of SOA with rich interactive
controls and Web 2.0 tools to access the Web content and services. However
the usability dimension of these Web 2.0-based service consumer ecosystems is
often ignored, leaving doubt about whether present usability testing
techniques in Web-based systems are capable enough to guarantee a usable
experience in RIA-based service consumer systems.
While the focus of Web 1.0 was content delivery and communication, it has
evolved to Web 1.5 showcasing content personalization and multi-level
communication. In progressing towards Web 2.0, which manifests "authori... (more)